Redesign: From 6 Months to Days
Partnered with the Chief Medical Officer, facilitated a Design Thinking session to redesigned provider data in-take and credentialing...
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Transformation Successes
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Provider Data Life Cycle Transformation
An independent provider network organization was operationally constrained from multiple source systems and manual updates, resulting in...
Optimizing Products, Revenues, & Operations with Sales 360
Using Analytics to Optimize Sales Between Sales, Marketing and Promotion teams, an organization was inundated with constantly launching...
Dialing in Call Center Optimization
An $800M ERP consulting firm had two call centers - one focused on outbound calls for Sales, the other for Recruiting. When Sales are...
Co-creating the Employee Onboarding Experience
Design Thinking for Onboarding New hires coming onboard were peppered by various departments from HR, IT, Training and their home team to...
Introduced WalkMe, Just-in-time Transaction-based Training
Walk this way, Blue Shield, with WalkMe Implementing any new major system can be disruptive and frustrating to end users trying to learn...
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