TRANSFORMATION

Customized a Provider Data Maturity Model

Working with the largest provider data network in California, customized a provider data maturity model to show the path for progress...

Redesign: From 6 Months to Days

Partnered with the Chief Medical Officer, facilitated a Design Thinking session to redesigned provider data in-take and credentialing...

Provider Data Life Cycle Transformation

An independent provider network organization was operationally constrained from multiple source systems and manual updates, resulting in...

Market Research as-a-Service

Have a break-through idea but not sure if it is a viable business opportunity? Need to know who are the key competitors or explore...

Optimizing Marketing Spend with Analytics

A non-profit organization wanted to make the most of their marketing spend and embarked on a Marketing Intelligence project. Conducted...

Optimizing Products, Revenues, & Operations with Sales 360

Using Analytics to Optimize Sales Between Sales, Marketing and Promotion teams, an organization was inundated with constantly launching...

Dialing in Call Center Optimization

An $800M ERP consulting firm had two call centers - one focused on outbound calls for Sales, the other for Recruiting. When Sales are...

Triaging the Re-opening of the California Academy of Sciences

From Chaos to Calm: When the California Academy of Sciences reopened in a $485MM Renzo Piano designed, double Platinum LEED rated,...

Transforming a Local Museum to a Global Institution

It all starts with...Culture. Global Strategy: The California Academy of Sciences is a San Francisco museum but with a global mission to...

Website Redesign with In-Kind & CMS

Redesigning the California Academy of Sciences Website The California Academy of Sciences had an outdated home grown website requiring...

Co-creating a Strategy & Roadmap for Business Transformation

From Ad-hoc to Strategic Roadmap: A $20B+ non-profit organization embarked upon business transformation by unifying the back-office onto...

Program Management Office (PMO): From PMO Lite to Full-Blown

Optimize your IT Spend & Align with Business Priorities While Pacing the Organization Implemented Program Management Office (PMO) at...

Co-creating the Employee Onboarding Experience

Design Thinking for Onboarding New hires coming onboard were peppered by various departments from HR, IT, Training and their home team to...

Introduced WalkMe, Just-in-time Transaction-based Training

Walk this way, Blue Shield, with WalkMe Implementing any new major system can be disruptive and frustrating to end users trying to learn...

One of First to Implement Google's Streetview Indoor for Virtual Visits

Bringing Google Streetview Indoor to Enhance Virtual Experience Partnered with Google Streetivew team to be one of the first museums with...