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Transformation Successes
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Redesign: From 6 Months to Days
Partnered with the Chief Medical Officer, facilitated a Design Thinking session to redesigned provider data in-take and credentialing...
Provider Data Life Cycle Transformation
An independent provider network organization was operationally constrained from multiple source systems and manual updates, resulting in...
Triaging the Re-opening of the California Academy of Sciences
From Chaos to Calm: When the California Academy of Sciences reopened in a $485MM Renzo Piano designed, double Platinum LEED rated,...
Turning a $10M+ Payroll Issue to "Crickets"
Triaging a $10M+ Payroll Issue: During a regular payroll cycle, a rare software anomaly resulted in duplicate payroll deposits totaling...
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